At Bructec Pharma, we are dedicated to ensuring that your orders are delivered promptly and in perfect condition. Our shipping and delivery procedures are carefully crafted to guarantee a seamless experience for our valued customers.

  • All orders received before 5:00pm will be processed for dispatch on the same day. Orders placed after 5:00pm will be processed the following day.
  • Once your order enters the processing phase, we will ship it within 48 hours. In some instances, depending on product availability, certain orders may require additional time for shipping, but we ensure that it doesn’t exceed one week.
  • Typically, most orders are delivered within 48 to 72 hours. Please note that delivery times may vary based on our logistics partners and the accessibility of the delivery address.
  • If we are unable to ship your order, in full or in part, within 7 days from the payment confirmation, we will cancel the order on your behalf and promptly refund the corresponding amount. You will also receive an email notification regarding the cancellation.
  • Our delivery services are operational every day except Sundays and designated holidays.
  • We have established partnerships with a network of reputable logistics partners to ensure the safe and timely delivery of your products.
  • Our goal is to dispatch all items from your order in a single delivery whenever possible. However, the availability of certain products may necessitate separate shipments.
  • Presently, we offer delivery services within the state of Kerala.
  • We offer free shipping on all orders with a total value exceeding INR 2000.
  • If you receive a package that appears tampered with or damaged, kindly refuse to accept the order and promptly contact our customer care team. Please provide your order/receipt number for reference. Once goods are accepted, they cannot be returned, exchanged, or refunded.
  • If you intend to order multiple items or quantities of the same item for delivery to various addresses, kindly create separate orders for each address.
  • Bructec Pharma cannot be held responsible for delivery delays caused by unpredictable or unforeseen circumstances that impact the performance of our logistics partners, such as natural disasters, government-mandated restrictions, strikes, or other unforeseen events.
  • For any complaints or inquiries, please reach out to our customer care team at +91 81295 88142 or email us at info@bructecpharma.com. Please note that we will only entertain product or shipping-related concerns within 24 hours of delivery.